11th January 2021
Online shop FAQs
How do I create a customer account?
An account will be created automatically by going through the checkout on the store. You will then receive an email confirming the account and allowing a password to be reset which can be used for subsequent purchases on the store.
What are my customer account details used for?
If you are buying a course place for yourself we will use these details to register the student on the course purchased. These details will also appear on all order confirmation documents and for future communication regarding any learning.
Can I change my customer account details?
Yes, you can go the addresses area of your account where there is an option to Change your Customer Account Details. Click on the tab, complete the form and submit. We will update your details as quickly as possible. You can always go back to the addresses area to see if the information has changed.
I have purchased from you before but it doesn’t recognise my customer account?
We implemented a new store on January 8 2021, therefore any customers returning after this date will need to create a new customer account.
Once I place my order is my place reserved on the course?
Course registration is only complete once the order status is completed and you have placed an order for a course place not a learning voucher. To achieve a completed order we need to have received payment online or by bacs, or be in receipt of a PDF purchase order with all the correct details.
Do I buy a course place or a learning voucher?
If you are buying for yourself, please buy a course place. If you are buying for anyone else, buy a learning voucher and pass it to the person who will be attending. They will need to book onto the course, using a learning voucher supplied by their funder.
If I buy a learning voucher does this reserve a place on the course?
No, all vouchers are not specific to course places and the attendee will need to make the purchase on our website through their own customer account using the learning voucher as payment.
I am not paying for myself and I need an invoice to go to my funder?
If you have a PDF purchase order you can buy a place on a specific course using your account selecting the Bacs/Purchase order option. Your order will include your account details and be completed once we receive your PDF purchase order. Finance will then raise an invoice which has 30 day payment terms using the details on your purchase order.
If you don’t have a PDF purchase order, your funder will need to create their own customer account with the required details and purchase the relevant learner voucher for the course you want to attend.
How do I use a learning voucher someone has given me?
Go to the store and choose the course and date that suits; when you are asked for payment, use the voucher code you were supplied to complete the purchase. Learning vouchers either relate to courses at a certain level, or to specific courses, for example in the case of Spirometry.
I need to buy for someone else or a couple of people – what is a learning voucher?
A learning voucher gives you flexibility and helps you manage the timing of when you release the voucher to the participant / learners. After purchase, you can pass the code supplied to the learner, who returns to the store where they can book onto the start date of a course that suits. They can access the subject area that suits their needs and yours, and on a start date any time up to 6 months from date of purchase. And as the purchaser, you could buy, for example, 5 vouchers at Level 5 when your training budget allows, then allocate them to staff throughout the following 6 months.
Read more about learning vouchers
How does a learning voucher work?
The organisation purchases learning vouchers at the correct level for their learners:
- Level 5 vouchers can be used on any Level 5 (diploma level) short course; without the need to specify the subject
- Level 6 vouchers can be used on any Level 6 (degree level) short course in the same way
- Level 7 vouchers – these vary according to the number of Masters level academic credits, so check the voucher information to ensure you buy the right one – three month courses with 15 credits are a different price to six month courses with 30 credits
- Spirometry vouchers can be used to enable people to access the Spirometry course starting on the date to suit you and/ or them. There are two types of spirometry vouchers – one includes ARTP assessment and the other does not. So please check that you are buying the correct voucher
- Online refresher vouchers can be used for any online refresher, with dates being added throughout the year.
As a purchaser you buy the learning voucher through our store, then pass the learning voucher codes to individuals when they are ready to train. This enables them to directly register onto a course with a suitable start date. This is done via the store, using the voucher code in place of payment.
I need to buy for at least ten people.
We have extra support for purchasers buying learning vouchers at this volume, including a dedicated Partnership Manager who can help with voucher usage reports, learner progress on courses and completion data. This allows you to easily demonstrate a return on your investment. We also have discounts available when bulk buying – talk to the team on [email protected] to find out more.
I have a code to use, what do I do?
When going through the checkout you will be presented with an option to enter a code. You should copy the code you have been sent and then paste it into the field at checkout and it will automatically adjust the value, depending on the value of the code.
I can’t see my question here?
Use our Contact Us form, and we will make sure your enquiry ends up with the right team.