During a period of study, we know that you may encounter significant and unexpected personal difficulties that impact your ability to study or complete your online learning. These are referred to as exceptional circumstances.
Exceptional circumstances are circumstances that are unforeseen and/or unpreventable and have had a detrimental effect on your ability to study and complete your online learning. These events are over and above the course of everyday life and normally outside of your control.
It is your responsibility to let us know as soon as possible if you think you may have exceptional circumstances and require an extension. Applications for an extension under exceptional circumstances must be supported by evidence documenting these circumstances.
To submit an application for an extension:
- Complete this form fully and in detail.
- Collate documentation of your circumstances and email your supporting documentation to [email protected].
You must submit your application before the end of your current course expiry date. Applications received after this deadline cannot be considered.
Requests for extensions will be reviewed once a week at Education for Health’s Academic Review Panel. You’ll receive a response to your submission within five working days with notification whether your request has been approved, and information about how to continue to access your e-learning material. If your application is approved, you will be provided with a licence to book onto the extended version of your online learning; this licence must be used within three months of its issuance.
Please note that you are only able to request one extension to your online learning.
Supporting evidence
Examples of appropriate supporting evidence include:
Serious/urgent physical or mental health condition
A copy of a sick note from your doctor.
A copy of a hospital appointment letter or discharge letter.
Death and bereavement
Documentary evidence of the death; a copy of an Order of Service for the funeral or a statement from the officiant is sufficient.
A letter of support from your manager, if they’re aware of the situation.
Serious personal/domestic problem (not medical)
You may provide evidence from a policy report, housing officer report or similar relevant to the situation.
If your manager is aware of this situation, you may ask for a statement of support from them.
Serious illness in the family (particularly where the student has a duty of care)
If your manager is aware of this situation, you may ask for a statement of support from them.
Copies of medical evidence, provided you have permission from the family member.
Computer problems
Screenshots showing lack of access, that must show time and date
Evidence of lack of access, e.g. if computer has been sent for repair