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Developing Professional Practice and Personal Leadership Skills for Healthcare Support Workers in Primary Care Short Course

The Developing Professional Practice and Personal Leadership Skills programme is designed for HCSWs and HCAs who wish to develop their professional skills and, in future, progress to a Nursing Associate role. Through our unique programme of interactive blended online learning, students will learn to reflect and build on their existing knowledge and experience in order to respond to future healthcare requirements and confidently manage change in the workplace.

This Level 4/ Certificate Level course is available only for learners accessing via NHS England using the code provided by them.

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Study TypeInteractive blended online learning
Duration3 months
LevelLevel 4 (Certificate)
Start DateVarious

University of Hertfordshire

This Level 4/ Certificate Level course is available only for learners accessing via NHS England using the code provided by them.

This course can only be purchased as a single item in your basket using that specific licence code.

Healthcare Support Workers (HCSWs) play a key role in delivering excellent patient care within general practice, and therefore developing and retaining those workers is key to developing a workforce that is capable of meeting the future needs of the NHS.
The Developing Professional Practice and Personal Leadership Skills programme is designed for HCSWs and HCAs who wish to develop their professional skills and, in future, progress to a Nursing Associate role. Through our unique programme of interactive blended online learning, students will learn to reflect and build on their existing knowledge and experience in order to respond to future healthcare requirements and confidently manage change in the workplace.
The first part of the course (Weeks 1-4) focuses on the four key pillars of the Health Education England General Practice Nurses Service Education and Career Framework (2015) and includes three online learning modules:

  • Introduction to Leadership and Management
  • Facilitation of Learning
  • Coaching in Practice

These online learning resources are supported by practical activities and two interactive webinars.

The fourth pillar (Clinical Skills) is addressed by attending one of Education for Health’s ‘Essentials of…’ workshops. Learners may choose to focus on Asthma, COPD, Diabetes, or CVD, and can undertake the workshop at any point during the programme (dates subject to availability).

The remainder of the course (Weeks 5-12) introduces the Nursing Associate role and provides an opportunity for learners to familiarise themselves with the health and care standards they will work towards if they choose to undertake a Nursing Associate qualification. Through a range of independent study activities, learners will explore themes such as promoting health, being an accountable professional, and contributing to integrated care. Throughout the programme learners will also be supported to develop academic writing and research skills, in preparation for completing an assessed piece of work at the end of the programme.

Completion of the programme is intended to support career progression by providing an enriched focus on quality care and support for people living with long-term conditions. The course aims to support learners to:

  • Develop their personal leadership skills in order to take a more proactive role in practice improvement; and
  • Develop a reflective approach to learning that enables constructive evaluation of their own knowledge and skills; and prepare for future study
  • Discover Higher Education Institutes in their area that provide the Trainee Nursing Associate funded progression route

Knowledge and Understanding:

Learners successfully completing this course will typically be able to:

  • Discuss how quality improvement models can be used in practice to improve patient care.
  • Demonstrate an understanding of how developing personal leadership skills can benefit
    professional practice and support career progression.
  • Demonstrate an understanding of the Public Health principles of health promotion, health
    protection, and health improvement.

Skills and Attributes:

Learners successfully completing this course will typically be able to:

  • Demonstrate an awareness of different learning and communication preferences and how these can
    be met through facilitation and information sharing.
  • Discuss how behaviour change strategies can be used to help patients make and sustain healthy
    lifestyle choices.
  • Demonstrate an understanding of Reflective Practice and its value in developing personal
    resilience and contributing to practice improvement.

Duration: 12 weeks online learning plus one Essentials Clinical Workshop (2 x 2 hour sessions)

Accrediting Institution: University of Hertfordshire

Notional Study Time: 150 hours

Course Assessment: E-Poster and 500 word reflective commentary (100%)

Enrolment: To enrol on this programme you must have achieved or be working toward care certificate level and actively be employed as a Healthcare Assistant or Healthcare Support Worker with aspirations to be a Nursing Associate. Functional skills or equivalent qualification is required for entry to the Nursing Associate course, support will be offered to gain this if required.

To register, please select the course date you require. You will then need to use the code you were provided with to ensure that you are not charged for this course.
Registration for each of the dates stated is now open, and will close approximately two weeks prior to the start date, or once full.
Please be aware that places are limited on each date and are allocated on a first come, first serve basis.
Future dates will be released quarterly.

This course is accredited by the University of Hertfordshire. After purchasing your place from Education for Health, your course information will include the requirement to register for the activity with the University of Hertfordshire before the start date. Failure to do this will result in you not being able to start the course. In this instance our normal Terms & Conditions will apply.

This opportunity was commissioned by NHS England/NHS Improvement.

University of Hertfordshire