Online store FAQs

11th January 2021

You’ll have seen lots of change at Education for Health at the end of December and start of January! We now have a new website, updated eLearning access and a new store to make the purchasing process easier for you, whether you are buying for yourself, or buying for others.

We know a lot has changed, so we have tried to identify some key questions and answers to help. If you can’t see your question and answer below, please scroll to the end where you can access our contact form. Your enquiry will go to the right team from there and we will endeavour to answer within two working days, with common questions and answers being added here.

How do I create an account?

An account will be created automatically by going through the checkout on the store. The customer then receives an email confirming the account and allowing a password to be set which can be used for subsequent purchases on the store.

Do I need a new account if I had one before?

Yes, you do, this is a completely new store and system.

I have a code to use, what do I do?

When going through the checkout you will be presented with an option to enter a code. You should copy the code you have been sent and then paste it into the field at checkout and it will automatically adjust the value, depending on the value of the code.

Do I buy a course place or a learning licence?

If you are buying for yourself, please buy a course place. If you are buying for anyone else, buy a licence and pass that licence to the person who will be attending. They will need to book onto the course, using a licence supplied by their funder.

I need to buy for someone else or a couple of people – what is a learning licence?

A learning licence gives you flexibility and helps you manage the timing of when you release the licences to the participant / learners.  After purchase, you can pass the code supplied to the learner, who returns to the store where they can book onto the start date of a course that suits. They can access the subject area that suits their needs and yours, and on a start date any time up to 12 months from date of purchase. And as the purchaser, you could buy, for example, 5 licences at Level 5 when your training budget allows, then allocate them to staff throughout the following 12 months.
Read more about learning licences

I need to buy for at least ten people.

We have extra support for purchasers buying learning licences at this volume, including a dedicated Partnership Manager who can help with licence usage reports, learner progress on courses and completion data. This allows you to easily demonstrate a return on your investment. We also have discounts available when bulk buying – talk to the team on to find out more.

How does a learning licence work?

The organisation/person paying for the course purchases learning licences at the correct level for their organisation:

As a purchaser you buy the licences through our store, then pass the licence code to individuals when they are ready to train. This enables them to directly register onto a course with a suitable start date. This is done via the store, using the licence code in place of payment.

How do I use a learning licence someone has given me?

Go to the store and choose the course and date that suits; when you are asked for payment, use the licence code you were supplied to complete the purchase. Learning licences either relate to courses at a certain level, or to specific courses in the case of Spirometry.

My eLearning has changed, I am not sure what to do?

You should have been sent information about eLearning changes during December 2020, or on 4 January 2021 when our eLearning was moved to new platforms. This requires the creation of new credentials. Please check your junk email folder in case the communication went there.

If you are not sure what to do, please contact our Learner Support team on who will be able to advise you.

I can’t see my question here?

Use our Contact Us form, and we will make sure your enquiry ends up with the right team.

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